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Dealing With Difficult People
- 5 strategies for improving communication with difficult people (so you can end your frustration!)
- How to defuse people who are angry, upset, or just plain rude and how to calm tense situations (improve your reputation as a professional and reduce your stress)
- Learn to face life confidently, knowing you're up to any challenge (stop getting kicked around and increase your self-esteem)
- What to say, how to say it, when to say it, all the while being in complete control of yourself
- Strategies for maintaining your composure while defusing angry people
- Learn how to deal with conflict; problems and manipulation rather than spend your life being a victim!
- Keep your emotions in check. Tips to avoid crying, screaming, and blanking out
- An easy-to-apply a strategy for dealing with your difficult person
Overview of the webinar
Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in their personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique workshop will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!
Who should attend?
- HR - Any Title
- All HR
Why should you attend?
The ability to communicate effectively in the workplace has become a basic skill in today’s environment. As the workplace becomes more stressful there seem to be more difficult people to deal with. In this program, you will lean how to work in more challenging environments by expanding your communication skills with all types of people that you encounter.
Faculty - Ms.Rhonda Scharf
Rhonda is an author, speaker, trainer, and grandmother. She has earned her Certified Speaking Professional, is a member of the Canadian Speaking Hall of Fame, and is one of only 35 speakers worldwide who have earned their Global Speaking Fellow (meaning she truly has an international business), and been awarded the Spirit of CAPS (Canadian Association of Professional Speakers) award. She was the first speaker in the entire world to earn all four awards. Her peers consider Rhonda a leader in the speaking industry! Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.