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Workplace Professionalism Series - The Essentials for Smooth Operations
Business Ethics
- 5 W’s+H
Harassment
- Sexual Harassment
- Discrimination Harassment
- Bullying Harassment
Effective Communications
- Verbal
- Written
- Body Language
Exemplary Customer Service
External and Internal Customers
Overview of the webinar
Because we all come from different walks of life, we all have our own perceptions of what professionalism means. That is why it is so important to define workplace expectations and offer training to everyone so they can demonstrate the professional actions as they become successful employees and leaders in your organization.
Whether you are the CEO of a company or you work in the mailroom, good work ethics and professionalism are the characteristics of a good employee. In any workplace setting, the way employees conduct themselves reflects on the company they work for. Stressing good work ethics and professional values will ensure your company is represented well in your market and among your competitors.
- Understand Different Perspectives of Professionalism
- Identify Priorities, Compromises, and Deal-Breaker Behaviors
- Recognize Coachable Opportunities
- Explore Best Practices
- Learn Tips and Techniques
- Determine Expectations and Responsibilities
Who should attend?
Everyone that interacts with others will benefit from this training. That includes anyone from front line workers to the leadership team. Human Resource Professionals, Leadership Teams, Supervisors, Managers, Business Owners, CEOs, COOs, CHROs, Presidents, Vice Presidents, Employees, team leads, foremen.
It is also general information that is relevant to all industries including human resources, medical, legal, hospitality, transportation, government, sales, communications, education, insurance, science, engineering, banking, non-profit, fitness, investment, realty, marketing, construction, BFSI, Life Sciences, Multi Industry, Food and Dietary, Supplements, Hospital & Healthcare, Accounting, Manufacturing, STEM, Safety, and more.
Why should you attend?
Registering for this course will help your team better understand company-wide expectations of individuals and teams to achieve the desired results. Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate these cultural principles, the environment becomes a place to look forward to coming into.
Faculty - Miss.Deborah Jenkins, SHRM-CP, PHR
Deborah Jenkins is a workforce and leadership trainer, keynote speaker, business management consultant, executive coach, and writer, who helps entrepreneurial organizations of any size or industry to leverage their corporate culture advancement through development of their leadership and human capital assets.
In addition to having a Bachelor’s Degree in Human Resource Management and Professional Certifications from renowned organizations including a SHRM-CP from the Society for Human Resource Management (SHRM) and a PHR from the Human Resource Certification Institute (HRCI), she has over 25 years of real world experience in human resource management, business consulting, and training and development in a variety of industries including higher education, manufacturing, construction, accounting, telecommunications, retail, health care, fitness, government, union, and nonprofits. She serves her clients by using her expertise in leadership growth and development, teamwork and collaboration, change management, emotional intelligence and agility philosophies utilizing neuroscience principles, employee engagement, motivation and innovation, problem-solving using critical thinking skills, and most passionately, Diversity, Equity, and Inclusion.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.