Effective Listening: Key Skills for Managers and HR Professionals

On-Demand Schedule Sun, September 26, 2021 - Sun, October 03, 2021
Duration 90 Mins
Level Basic & Intermediate
Webinar ID IQW21I0906


  • Key reasons for poor listening skills &habits
  • How the listening process works, step-by-step
  • 4 types of listening that managers/leaders must master
  • Practical strategies to improve listening skills
  • 10 general guidelines for effective listening


Overview of the webinar

Listening skills are critical for success in any management or HR job, as well as for any employees who want to be viewed as effective leaders in the workplace.

Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect, and need to be heard. 

Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs.

The good news is that effective listening is a communication skill that anyone can learn how to improve with training and practice.

Whether you are already in a managerial, HR, or another leadership role or if you aspire to be in one someday, learning how to listen effectively is an important key to your success.

Who should attend?

  • HR professionals
  • Employee relations professionals
  • Supervisors
  • Team leaders
  • Managers
  • Career-focused professionals
  • Business owners
  • Corporate communications professonals

Why should you attend?

Attend this informative training session and learn the keys to developing essential listening skills required for success as a manager or HR professional.

Faculty - Mr.Randall A. Olson

Randall Olson is a founding partner of MTI Business Solutions, where he works as a professional trainer and consultant specializing in management, leadership, communication, sales, and team development training and consulting services, as well as personality assessments and pre-employment assessments.

Randall has more than 25 years of experience in adult, corporate and continuing education. His background encompasses all aspects of training, including design, development, and delivery. He has an in-depth knowledge of personality profiling in regards to employee, management, leadership, productive conflict, and sales interactions. Among other certifications, he is an Everything DiSC Certified Trainer, Five Behaviors of a Cohesive Team Accredited Facilitator, and PXT Select Certified Professional.  

Olson is a veteran of the United States Air Force. He is a member of the Alabama Restaurant Association, and the Baldwin County Society for Human Resource Management (SHRM).


ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

09-16-2021 - Effective Listening Skills for Managers & HR Professionals.pdf


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