COACHING FOR CONFLICT MANAGEMENT – HOW HR CAN HELP EMPLOYEES MANAGE SMALL CONFLICTS ON THEIR OWN

Duration 60 Mins
Level Intermediate
Webinar ID IQW20B0226

  • Strategies for teaching effective conflict management skills to employees and managers so they will have the ability to effectively deal with conflict
  • How to coach managers to ‘push back’ constructively in situations where employees want them to get involved with conflicts that they should handle directly
  • Tips HR professionals can apply when coaching employees through efforts to deal with their own conflicts so they’ll learn how to do so independently
  • Suggestions for ‘selling’ employees on why it is in their best interest to sincerely attempt to manage small conflicts first, before escalating problems best handled between individuals up the chain o command
  • Identification of additional types of training that can help create a climate where employees know how to ‘fight their own battles’ when minor conflicts arise

Overview of the webinar

Identifying the reasons employees often expect managers or HR representatives to step in and manage small workplace conflicts for them. These reasons may be related to the individuals involved, past experience, organizational culture, departmental factors, and other factors

Who should attend?

  • Managers
  • HR professionals
  • Business owners
  • Training managers
  • Ethics officers

Why should you attend?

  • Ways HR professionals can use their knowledge about the factors that keep employees from dealing with their own workplace conflicts to solve problems resulting from small conflicts being left to fester and get worse or rising to the level of HR or management involvement without the parties involved first trying to reach an agreement
  • Ways to train supervisors on how to encourage employees to manage their own small conflicts without sending a message that management won’t help with anything

Faculty - Ms.Mary G White

Mary Gormandy White is the Managing Director of MTI Business Solutions. She holds graduate and undergraduate degrees in Communication and her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP) and Everything DiSC® Certified Trainer/Accredited Workplace Facilitator.

 Mary’s professional background includes extensive experience in management, HR, instructional design, writing/editing, and more. She teaches online PHR, SPHR, aPHR, and SHRM certification prep courses and is a frequent keynote speaker at conferences and association meetings nationwide. Mary is also a professional writer. She is a Staff Writer with YourDictionary.com, where she creates educational content. She also writes about HR best practices for other organizations.

 

Credits

ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

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