Dealing with Difficult People - SHRM & HRCI Accredited

On-Demand Schedule Sun, October 25, 2020 - Sun, November 01, 2020
Duration 90 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW20B0209

  • Where specifically to focus your energy to create a positive change in the relationship
  • A very targeted set of skills to use with difficult people
  • Advanced conflict strategies for making even the most seemingly intractable situation productive
  • What to watch for in body language and the counter-intuitive response that will completely shift the situation
  • Diagnosing their preferred style of communication and how to adapt yours to change the way they connect with you
  • How to create a practical, effective outcome-focused plan
  • Why some of the words and phrases you have been using have not been working and what words and phrases to use instead

Overview of the webinar

Let's be honest here you probably have people in your life that if they would just go away! your life would be easier? Interacting with them is exhausting and frustrating - even thinking about interacting with them is discouraging and causes you to despair the situation will never get any better. We all have those people in our lives. The reality is, having them out of your life is not practical - they may be your boss, staff, colleague, customer, vendor, friend, or family member. You've probably thought to yourself - "what can I do?" You avoid them, you spend inordinate amounts of time, cognitive and emotional energy, trying to figure out workarounds and effective strategies, but none of it is working. You want to just throw up your hands and say - "That's it, I'm done". Again, not practical. Here's some good news. There are practical solutions.

This webinar is filled with tips, techniques, strategies and tools that will make your dealings with difficult people much easier. You will no longer have to say to yourself "I just don't know what to do", because you will have a toolbox full of responses that will be game-changers. You'll know where to direct your energy, instead of feeling frustrated and at a loss about what do to, you will feel empowered with very clear and effective responses. You'll learn how to diagnose exactly what the person is doing and why it is so frustrating for you. You'll begin to see patterns that you hadn't seen before. Specific language to use in specific situations. What skills you can learn to get on equal footing. Create a plan with specifically targeted timing that will get you the result you want. Attend this webinar and take the first step in relieving the frustration and exasperation and making your life a whole lot easier.

Who should attend?

  • CEO
  • COO
  • HR Professionals
  • People Manager
  • Leaders
  • Directors
  • Managers
  • Supervisors
  • Business Owners
  • Business Consultants
  • Department Managers
  • Staff at all Levels

Why should you attend?

Difficult people are found in every walk of life. They come in many forms. Given that we can't avoid or eliminate them from our world, the next best solution is to learn how to effectively deal with them. Learning how to recognize what they are doing, and why that’s creating so much difficulty for you, and those around you is the first step. From that recognition, you can create a plan for how to shift the impact they have on you and the environment. There are a host of specific tools, techniques, tactics and strategies that will work when you want to shift the relationship and outcome. Learning to use the right tool, technique, etc. in the right situation is key to creating positive change.

Faculty - Mr. Michael Healey

Since 1987 Michael has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement, staff recruitment/retention, and enhancing organizational capacity. From large multi-national to entrepreneurial organizations, government and NGO’s, and across the spectrum of executive, senior managers, supervisors and staff. 


ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.5] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

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