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Conflicts and Clashes
- What are the common conflicts on remote teams
- How to prevent Conflicts
- How conflicts escalate
- What are the Communications Barriers that Cause Conflicts
- How to Handle Conflicts
- How to Manage Emotions
- How to Respond to Escalating situations
Overview of the webinar
Leading a team of employees can be somewhat challenging but increasingly necessary reality for all of us. Whether you are stepping into a management role for the first time or you are currently supervising staff, you will discover strategies to build rapport, set mutual expectations, communicate effectively, overcome conflict, get work done and your team on track.
In this webinar we will explore a variety of styles used to manage conflicts in order to resolve conflicts peacefully, fairly and decisively while staying emotionally balanced and remain friends with people you deal with.
Who should attend?
- Supervisors
- Team Leaders
- Managers and anyone responsible for managing a remote team of employees
Why should you attend?
Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to just one method of resolution you are likely to encounter difficulties where that style might be inappropriate. There are five basic styles that revolve around the degree of power and the degree of involvement.
Faculty - Ms.Audrey Halpern
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career. She develops custom soft skills employee programs, on-boarding and Trains the Trainer for a variety of industries.
She is an experienced Facilitator, instructional designer, and learning and development/HR and a Faculty member of AMA.