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Front Desk Skills for Administrative Assistants
- Receptionist Expanding Role and what you need to know
- Technology Trends that you will need to thrive
- Internal Customer- Putting People Before Paperwork
- Projecting a Professional image
- Attitudes and developing the right mindset
- Communicate with Clarity
- Organizational and Productivity Skills
Overview of the webinar
Our expectation of service has increased massively over the years. People don’t compare like with like anymore, they compare experience with experience, which raises the standards in businesses – as a result receptionists can play a huge role in enhancing organizational brand and creating a positive and truly memorable customer experience. The role of the receptionist is also much more mobile. Learn more about the changes that need to accommodate this important front desk function.
Who should attend?
- Administrative Professionals
- Executive Assistants
- Newly Promoted Supervisors or Managers
- Office Managers
- Supervisors
Why should you attend?
What do you think of when you hear the term receptionist? Someone who sits around all day drinking coffee? Yeah, right! While that stereotype may be enforced on some TV shows, it has never been true.
The Bureau of Labor Statistics projects that employment for receptionist and administrative assistants will grow 12 percent from 2012 to 2022, an addition of almost 480,000 jobs.
Being a receptionist is now considered a career. More people/businesses now recognize the importance of the role – the reception is the face of a company. It will have an impact on what people think of you as a business and this initial interaction can even have an impact on whether or not someone decides to do business with you.
The role of a receptionist has changed and you will need to know what it takes to thrive.
Faculty - Ms.Audrey Halpern
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career. She develops custom soft skills employee programs, on-boarding and Trains the Trainer for a variety of industries.
She is an experienced Facilitator, instructional designer, and learning and development/HR and a Faculty member of AMA.