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Workplace Conflict: How to Handle Disagreements, Difficult People, Tough Situations with Less Stress
The focus of this webinar is on how to deal with the inevitable conflicts, difficult people, and situations that occur in the workplace. These seven points will be covered:
- Identify the top six causes of conflict and which one produces the most problems.
- Understand the iceberg concept of conflict – what’s above and below the water line.
- Define five conflict management styles and match each style to different conflict situations.
- Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
- Learn how to keep your cool and react in a professional manner in the heat of the moment.
- Learn the language of positive communication to reduce negative emotions, especially anger.
- Recognize three types of difficult people that can drive you crazy and how to deal with them.
Overview of the webinar
How much is unresolved conflict costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals.
A recent study on workplace conflict found that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.). It is also a major drain on the resources of HR departments: half of the HR workers questioned (51%) spend between one and five hours week managing disagreements.
The crucial issue is not whether conflict, disagreement, and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes… a better understanding of others, improved solutions to problems, and increased team performance.
This webinar will equip your managers, supervisors, and team leaders with the powerful tools to avoid common mistakes made by those who are well-intended but ineffective; to communicate in a way that lessens the heat of the moment; and to resolve, and even prevent conflict, more quickly and easily.
Who should attend?
Ceos, Coos, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, and Human Resources Professionals.
Why should you attend?
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.
Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals, or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation, and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strengthens working relationships and teamwork, and it leads to better quality decisions and problem solutions.
The ability to handle difficult situations is a necessary people management and leadership skill. When you are confident in your conflict resolution abilities, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead, you can face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates, ideas, sparks creativity, and encourages personal improvement.
Conflict by itself is neither good nor bad. It’s the way YOU handle conflict that produces constructive or destructive results.
Faculty - Ms.Marcia Zidle
Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant and keynote speaker, with over 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.
She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
Marcia has been selected one of LinkedIn Profinder’s top coaches for the past 7 years. Check out her 200 + LinkedIn articles she’s authored on Leadership, Management and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.
Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org