Conflict Resolution – Prevent, De-escalate, Resolve

Image credit: Freepik.Com/Vectors/Office-Character By Pch.Vector
On-Demand Schedule Sat, May 27, 2023 - Sat, June 03, 2023
Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW22H0816

  • A closer look at conflict – underlying causes of behavior
  • Conflict prevention
  • Awareness of self and others
  • PEKs
  • Actions
  • Conflict resolution with de-escalation tips and techniques
  • A T.E.A.M. approach 

Overview of the webinar

Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars.  As an example, one increased expense is paid leave.  Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once. 


On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with it.  The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict.  Doing the math, for a 40-hour-a-week schedule, that is 43-69 hours per month.  Wow! 

Who should attend?

  • All Management
  • leadership team
  • Owners

Why should you attend?

Does it seem like there are conflicts brewing left and right?  Do you see this too?  We are not alone.  Unfortunately, many business leaders are realizing this negative issue is in their doors.

Does workplace conflict take up a lot of your time and energy?   Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict. 

Sign yourself and your team up today.  You will be glad you did.  Your managers will thank you.  Your employees will thank you.  When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.


Registering for this course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.


Participant will:

  • Identify and know how to respond to various levels of conflict behavior
  • Recognize our own natural responses to adversity
  • Explore conflict prevention measures
  • Strengthen verbal and nonverbal communication skills
  • Learn de-escalation strategies for safe interventions
  • Determine resolution options


Faculty - Miss.Deborah Jenkins, SHRM-CP, PHR

Deborah Jenkins is a workforce and leadership trainer, keynote speaker, business management consultant, executive coach, and writer, who helps entrepreneurial organizations of any size or industry to leverage their corporate culture advancement through development of their leadership and human capital assets.

In addition to having a Bachelor’s Degree in Human Resource Management and Professional Certifications from renowned organizations including a SHRM-CP from the Society for Human Resource Management (SHRM) and a PHR from the Human Resource Certification Institute (HRCI), she has over 25 years of real world experience in human resource management, business consulting, and training and development in a variety of industries including higher education, manufacturing, construction, accounting, telecommunications, retail, health care, fitness, government, union, and nonprofits. She serves her clients by using her expertise in leadership growth and development, teamwork and collaboration, change management, emotional intelligence and agility philosophies utilizing neuroscience principles, employee engagement, motivation and innovation, problem-solving using critical thinking skills, and most passionately, Diversity, Equity, and Inclusion.

Deborah is also an Authorized Everything DiSC® Partner, offering her clients the valuable personality assessments and solutions that address personal tendencies, preferences, and approach agility.  Further, she has been a active member and board member for SHRM local and state chapters as well as Toastmaster’s International local chapter. Deborah is a life-long Montanan and when she isn’t busy with her business, HR Solutions, LLC, she enjoys roaming the mountains with camping, hiking, and 4-wheeler adventures, tooling the lakes on her SeaDoo’s, tending to her yard and garden, entertaining family and friends, and indulging in meditative pi-yoga.


ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at


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