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Validity : 19th Nov'25 to 29th Nov'25
Conflict Resolution – Prevent, De-escalate, Resolve
- A closer look at conflict – underlying causes of behavior
- Conflict prevention
- Awareness of self and others
- PEKs
- Actions
- Conflict resolution with de-escalation tips and techniques
- A T.E.A.M. approach
Overview of the webinar
Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. As an example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.
On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with it. The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40-hour-a-week schedule, that is 43-69 hours per month. Wow!
Who should attend?
- All Management
- leadership team
- Owners
Why should you attend?
Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders are realizing this negative issue is in their doors.
Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.
Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.
Registering for this course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.
Participant will:
- Identify and know how to respond to various levels of conflict behavior
- Recognize our own natural responses to adversity
- Explore conflict prevention measures
- Strengthen verbal and nonverbal communication skills
- Learn de-escalation strategies for safe interventions
- Determine resolution options
Faculty - Miss.Deborah Jenkins, SHRM-CP, PHR
Deborah Jenkins has over twenty-five years of experience as an Accounting and Human Resources (HR) Professional. She has served in senior leadership roles as well as supporting businesses as a CHRO, CFO, COO, HR Manager, HR Generalist, HR Coordinator, Payroll Specialist, Training and Development Provider, Benefits Administrator, Accountant, and active board member for numerous organizations. The variety of industries she has contributed to spans the public, private and non-profit sectors. From this, Deborah has derived a broad understanding of the challenges facing business leaders, HR professionals, and all personnel. After having spent years broadening her skills, knowledge, and experience, Deborah now serves her clients as a Leadership Development and Workforce Trainer, Motivational Speaker, Executive Coach, and Human Resources Consultant, through her business, HR Solutions, LLC. To prepare her for these opportunities to serve her clients, Deborah earned a Bachelor’s Degree in Human Resources Management and an Associate’s Degree in Accounting. She further is a certified Human Resources Professional from leading associations in the world, including a Professional in Human Resources (PHR) from the Human Resources Certification Institute, a Society for Human Resource Management Certified Professional (SHRM-CP), and a Toastmaster’s Competent Leader (CL). To offer added value tools to her services, Deborah has completed training and is an Authorized Partner and Certified Trainer with Wiley’s Everything DiSC®, and most recently became a Certified Maxwell Leadership Trainer, Speaker, and Coach. When Deborah is not working, learning, or volunteering her time, she enjoys hanging out with family and friends, spending time outdoors, and taking in the arts and entertainment offered in her home state of Montana and beyond.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org