Do’s and Don’ts of being a successful Credit Professional

Duration 60 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW19H0882

In this session we will cover the following topics:

  • Understanding your companies culture
  • Learning to deal with your boss
  • How to educate your Credit team
  • Learn about the areas that you need to review in your Credit area looking for improvements
  • Things NEVER to discuss in the workplace and why
  • How best to manage your Credit team and each person

Overview of the webinar

The speaker has 30 years of experience managing and directing Credit teams working in both Public and Private organizations, six in total. During this time the experiences he has had with reviewing employees, terminating employees, developing dysfunctional departments into World class teams. From his experiences you will learn what things you can do to help further your career, how to do them and also how not to go about doing them. From seeing people using social media that hurt their careers to using social media to help terminate someone. How do you handle gossip in the workplace, what can you do as a manager to control it? What do you do with when raise times comes and the maximum amount to give everyone 3%, do you take the wimpy way out and give all your people 3% despite the fact some are higher performers than others or do you do the hard work and give the good performers more than the 3% and give the others less knowing they will not be happy with you? All these topics will be discussed in this one hour session.

Who should attend?

Any level position in Credit from cash application

  • Collector
  • Analyst
  • Manager 
  • Director

Why should you attend?

If you are new entering the workforce or even have 10 years or more there are certain behaviors that if you exhibit, could derail your career. This webinar will tell you the situations you need to avoid, the things you should never say, and how to best handle situation with your co-workers and bosses.You will learn how to understand your bosses’ style and, in some situations, educate your boss. You will learn how to be a good team player and if you Supervise or Manage a Credit department you will better understand how to deal with issues like: Dealing with People with a Silo Mentality, Understand PCI compliance, how to give performance appraisals and to lead your team.

Faculty - Mr.Ronald Sereika

Ron has a Bachelor of Science Degree in Accounting and he has completed  the two-year executive credit and finance program as well as the GSCFM international program both at Amos Tuck School of Business at Dartmouth University. Ron was honored to have received the NACM National instructor of the year award in 2010, the National CCE of Excellence award in 2013 and also the Credit executive of the year for Upstate New York in 2011. Ron is a true team player with a positive attitude that believes he will be able to help you reach the same results he has achieved with his presentation. Ron believes that you need to treat your customers as partners, not just people that owe you money.
Mr. Ronald Sereika has over 25 years of experience in management, financial analysis, credit and collections, and customer service. His background includes working in the clothing, food, and beverage, building products and currently the medical device industry; all these have contributed to his broad knowledge of diverse industries, a unique skill set that benefits any size or type of company. 

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