Strategic Methods to Manage Great Customer Relationships

Duration 60 Mins
Level Intermediate
Webinar ID IQW19E0533

  • Understand the role of customer service in the workplace
  • Identify internal and external customers
  • Understand strategies to improve customer service
  • Demonstrate how to service customers from diverse backgrounds
  • Demonstrate how to deal with difficult people
  • Use the skills needed to evaluate processes and procedures

Overview of the webinar

This course provides an overview of strategic methods to assist a company's internal and external customers and become proactive in improving customer service. Students will learn techniques to question precisely, listen carefully and communicate clearly. Other skills emphasized will include how to assist diverse customers, deal with difficult people, demonstrate concern for customer need, and diagnose ineffective and unresponsive practices and procedures.

Who should attend?

  • Presidents
  • CEOs
  • Directors
  • Managers
  • Supervisors

Why should you attend?

Anyone who is interested in developing great customer service skills or improving on the skills already acquired should attend this training.  For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn’t happen spontaneously; it requires training. Every employee needs customer-service training as it affects the bottom line in every company and organization that is interested in mastering profitable relationships.

Faculty - Mr.Harold Levy

U. Harold Levy is a national and international speaker, trainer, consultant and recognized expert on civil rights compliance issues, human resources, leadership and management. Mr. Levy has over 25 years of experience in the profession, most recently as the Eastern Regional Business Enterprise Analyst for the Department of General Services, Bureau of Minority and Women Business Opportunities. Some of Harold’s clients have included major pharmaceutical corporations, Police Departments, colleges and universities, and state and county government agencies.
 
Harold Levy has published several articles on topics relating to Equal Employment Opportunity and Affirmative Action, Equity Issues, Student Recruitment and Retention, Civil rights and Human Resource Issues. A graduate of the Pennsylvania State University, Harold Levy has a Bachelor’s degree in International Relations, a Master’s Degree in Public Administration and is a certified Mediation Counselor. Mr. Levy is the recipient of many awards including the prestigious Administrative Service Award at the University of Minnesota Duluth, and the Tri-State Consortium of Opportunity Programs for New Jersey, New York and Pennsylvania.
 
Mr. Levy is an adjunct Sociology at Northampton Community College and serves in several communities and professional organizations including Northampton County Human Relations Advisory Council on the Pennsylvania Human Relations Commission; American Association for Affirmative Action and as President of the Pennsylvania Black Conference on Higher Education

Credits

ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

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