This course provides an overview of strategic methods to assist a company's internal and external customers and become proactive in improving customer service. Students will learn techniques to question precisely, listen carefully and communicate clearly. Other skills emphasized will include how to assist diverse customers, deal with difficult people, demonstrate concern for customer need, and diagnose ineffective and unresponsive practices and procedures.
Anyone who is interested in developing great customer service skills or improving on the skills already acquired should attend this training. For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn’t happen spontaneously; it requires training. Every employee needs customer-service training as it affects the bottom line in every company and organization that is interested in mastering profitable relationships.
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for  PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.