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Foolproof Strategies for delinquent accounts
Credit applications being legally binding documents
What things should be in the fine print of your credit app.
How important your sales team can be to the credit team
Letter of Credit – Pros and Cons
Standby letters of Credit- Pros and Cons
How to handle the first order you get from a new account
Should you put accounts on Cash in advance
What to say on a collection call
Overview of the webinar
How can a company reduce the amount of delinquent accounts that they have each month? This webinar will give you proven strategies on what you can do to reduce having the same old slow paying customers and how-to incentivize them to pay on them. It will give you ways to protect your receivables and discuss the Pro’s and Con’s of each method. No one method works for every business so you will have choices to make on what fits best for you.
Who should attend?
- Credit Managers
- Controllers
- Bankers
- Credit Analysts
- Collectors
- Sales Managers
Why should you attend?
All companies have delinquent accounts, but by making some simple changes at the time you set the customer up and using more than just a credit report you can learn a lot about the account before a sale is made. What to say when your team calls their accounts for money, are they building a relationship or just making a collection call? By attending this webinar several methods of dealing with these accounts will be given with numerous examples covering the speakers 25 years in the Credit Industry. From how to set up a new account, to how to keep them current, what best to say on a collection calls, how to find out what the real issue is why you are not getting paid, to how and when to escalate it to your manger and what your manager needs to do.
Faculty - Mr.Ronald Sereika
Ron has a Bachelor of Science Degree in Accounting and he has completed the two-year executive credit and finance program as well as the GSCFM international program both at Amos Tuck School of Business at Dartmouth University. Ron was honored to have received the NACM National instructor of the year award in 2010, the National CCE of Excellence award in 2013 and also the Credit executive of the year for Upstate New York in 2011. Ron is a true team player with a positive attitude that believes he will be able to help you reach the same results he has achieved with his presentation. Ron believes that you need to treat your customers as partners, not just people that owe you money.
Mr. Ronald Sereika has over 25 years of experience in management, financial analysis, credit and collections, and customer service. His background includes working in the clothing, food, and beverage, building products and currently the medical device industry; all these have contributed to his broad knowledge of diverse industries, a unique skill set that benefits any size or type of company.