Dealing with Difficult People


60  Mins


Basic & Intermediate & Advanced

Webinar ID


  • How to manage our emotional reaction to a difficult person
  • Understanding where difficult behavior comes from
  • Understanding other’s maps of the world
  • Suspending assumptions
  • Dealing with specific difficult personalities
  • General techniques for dealing with difficult behaviors
  • Making yourself heard

Overview of the webinar

We all have to deal with difficult people in our lives. It could be a coworker or irate boss, a family member, or that grocery store clerk who just doesn’t seem to want to have a good day. In all cases, it can be frustrating to have to deal with them and even exasperating to figure out how to best deal with them, without it ruining our day or causing us stress.

In this webinar we will look at strategies to deal with difficult people and reduce our stress in the interactions. We will look at what causes these difficult behaviors, and how to change our default reactions, to get better outcomes from these tricky people. We will look at techniques to deal with different types of difficult people. We will also discuss how to make yourself heard and make sure you are not railroaded by these challenging types of people and interactions.

Who should attend?

  • Human Resource Managers
  • Managers
  • Assistant Managers
  • Team Leaders
  • Project Managers
  • Department Managers
  • Consultants
  • Team Members

Why should you attend?

Do you have difficult people you have to deal with at work or in your personal life? Are there people who continuously frustrate you with their challenging personality traits? Do you find yourself dreading interactions with specific people whose behaviors drive you crazy?  In this webinar we will look at how to deal with these difficult people so they don’t drive you crazy and so that you can have more positive interactions with them that generate more positive results.

Faculty - Ms.Jenny Douras

Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country.  She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training. 

She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries. She has worked with many Fortune 500 clients and government organizations including Samsung, Lexmark, Burger King, Discount Tire, Microsoft, Fisher Investments, National Park Service, and the SEC. 


Jenny sat on the board of directors for the Rocky Mountain Chapter of the American Society for Training and Development for 3 years. She received the STAR award (Strategic Training that Attains Results) from ATD in 2009, for the creation of a program helping the unemployed develop skills to return to the workforce. Her training manuals are internationally sold, and her articles have been published in many locations including the Denver Business Journal and International Association of Business Communications CW bulletin.


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