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Key To Successful Customer Collaboration
10 Strategies To Cultivate Internal and External Collaboration
- Inherent paradox......
- Creating a collaborative environment.
- Make customer communication easy.
- Be consistent and quick to reply to concerns.
- Learn Empowered communication skills.
- Invite customers as guests onto project communication
- dashboards.
- Manage what customers can see.
- Set deadlines and keep them.
- Track time spent on your customer's project...billing
- Set Up a knowledge management base, flow chart online
- Under promise and over deliver. This is a customer service
- collaboration strategy that means you give your customer
- more than you initially promised to reward them for their
- part in driving the process forward. Your customer will feel valued and well served.
Overview of the webinar
Executives, middle managers, professionals or entrepreneurs who value peak performance have the responsibility to ensure they are personally in tip-top form. You need to work strategically to lift yourself above the competition within your organization, in your industry and client industries. Your best advantage is the ability to stay ahead of your present or potential competition. People typically gain a competitive advantage by evaluating the strengths and weaknesses of their contemporaries and determining how one could improve their performance to obtain the advantage one desires. Utilizing internal and external customer collaboration sets the stage for greater cooperation and competence. Collaboration with internal and external customers needs to be second nature to all businesses and solopreneurs. Communicating and working together (collaborating) to reach a common goal would seem readily intuitive and easy. Unfortunately, collaborating is often not second nature.
Who should attend?
- Entry level
- Team Leaders
- Supervisors
- Managers
- Department Heads
- VP
- SVP
- Executives
Why should you attend?
Team Leaders, Supervisors, Managers, VP, Sr. VP,Executives, middle managers, professionals or entrepreneurs who value peak performance have the responsibility to ensure they are personally managing the provider/customer relationship . Want a high-performance organization? Collaborate with customers! This presentation covers the “how-to” of getting buy-in from executives to employees for, and successfully establishing a collaborative culture with internal and external customers. The result of setting this precedent will be a High Performing Organization that spans all levels and departments. To be the successful boss and businessperson (entrepreneurs) you need to lead by example… in an agile and evolved way. The reason is, “everybody is working for their people, rather than their people working for them.” ComplianceIQ Description of The Topic (200-300 Words) Bring clarity, cohesiveness, and competence to the workplace.
Faculty - Dr.Dorothy M. Neddermeyer
Dorothy M. Neddermeyer, Ph.D. is a successful influencer in the public and private sectors, as a consultant, coach, and keynote speaker. She has 30 plus years of global experience in leadership development, behavioral change, and enhancing human potential--i.e. you can achieve more than you think. Dr. Dorothy is passionate about developing great leaders. She works with senior and emerging executives to amplify their leadership skills and drive viable/sustainable organizations with relevant, adaptable, centered, and authentic skills. Those who experience her presentations are drawn to her dynamic personality, hard-working values, tenacity, and accomplishments. Dr. Dorothy has notable corporate and consulting experience. She has consulted in operations and strategic planning with extensive experience in sales/business development. Her clients come from technology, manufacturing, financial, telecommunication, utilities, healthcare, and non-profit. She also has extensive experience with diversity and cultural values. Dr. Dorothy brings her global contribution to the nonprofit sector, as well as on the board of organizations. She actively consults and contributes to leadership roles and learning styles.