R10 vs R11 - Unauthorised Returns – Are You in Compliance?

Image credit: Wikimedia Commons
Duration 90 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW22B0208

  • Identify what an unauthorized transaction is and how this helps you when returning unauthorized transactions.
  • List the steps to the entire ACH Return Process – defining each step to remain in compliance with the NACHA Operating Rules
  • List the options for unauthorized ACH Return Reason Codes (R10 & R11)
  • Details on the most recent change to specifying the details of an unauthorized return by adding R11 to further define the “why”
  • Outline the specifics when returning unauthorized ACH Entries regarding timing and details on any paperwork needed.
  • Describe the impact to the ODFI Reporting Requirements for R11 going forward during a phased approach in 2020 and 2021

Overview of the webinar

To ensure compliance with the NACHA Operating Rules, the RDFI must be aware of the options when returning unauthorized Returns and the ODFI aware of the different Return Reason Codes and what they mean.

In this 90-minute session, the trainer will cover all the recently approved changes and details for returning an unauthorized transaction, that may be authorized but something may just not “be right” with the entry itself (date different/dollar amount different, including the details on the newly repurposed R11 Return Reason Code.

Differentiating between the specific reasons for sending an unauthorized Entry (using R10 or R11) is crucial when sending the right message back to the Originating company to help them further identify the specifics of “why” the Entry is being returned.

Identifying the details and how this additional unauthorized return reason code will require monitoring by the ODFI to comply with their reporting requirements (as defined by NACHA) during a phased approach beginning as early as April 2020 and going into 2021, will be covered.

The trainer will use scenario-based examples to make these Rules changes easy to understand and apply to the daily ACH operations tasks.

This is a must-attend session, Register Today!

Who should attend?

  • Financial Institution Professionals (New/Current Operations Staff)
  • Banking Operations Managers and Staff
  • Compliance and Risk Professionals
  • Treasury Management Professionals
  • Aspiring and Current AAPs (Accredited ACH Professionals)
  • Company / Business Owners (Originators)
  • Banking Managers/ Supervisors
  • Audit Personnel

Why should you attend?

Unauthorized returns can be confusing and time-consuming.  As an RDFI you have a right to Returns and when your account holder requests an Entry to be returned because it is unauthorized, are you up to date on the Rules? When sending unauthorized Returns, it is crucial to be in compliance with the NACHA Operating Rules. This session will provide the details on recent changes to the unauthorized return process.

When returning an Unauthorized Entry, there are now options based on the explicit reason for the unauthorized Return (Do you use R10 – the usual or should you use R11 – the newly “repurposed” Return Reason Code)? Included will detail for when an RDFI may be returning a questionable item (R17) will be covered.

Faculty - Ms.Donna Olheiser

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ experience. She has designed and facilitated over 150 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).
Ms. Olheiser is also an experienced project manager managing education programs for organizations per their requests on processing electronic payments while developing personalized training programs for financial institutions. She has over 23 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
Her extensive knowledge, enthusiasm, and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser’s ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session.

02-092022 - R10 vs R11 - Unauthorized Returns - Are You in Compliance.pdf


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