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Difficult Conversations Made Easy
- An easy-to-follow check list to ensure you are setting up your difficult conversation properly (so that you only have to have this conversation once!). Do it right the first time
- Tips for structuring what to say and how to say it
- Keeping in control of emotions (yours and theirs!)
- Focus, structure, and secrets to making your difficult conversation easy!
Overview of the webinar
Having difficult conversations isn't fun for anyone. They feel hard as we struggle with what to say as well as how to say it. Naturally they make us feel anxious and uncomfortable and we often talk ourselves out of the difficult conversation preferring to avoid it altogether.
Yet, we know that isn’t the right thing to do. Sometimes our job requires us to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way. Come to this webinar and learn an easy to follow strategy and checklist to ensure that your difficult conversations aren’t difficult at all!
Who should attend?
- All
Why should you attend?
Difficult conversations don’t need to be difficult. With the right strategy, they can be easy. If you need to make a difficult conversation easy, then this is the webinar for you.
Faculty - Ms.Rhonda Scharf
Rhonda is an author, speaker, trainer, and grandmother. She has earned her Certified Speaking Professional, is a member of the Canadian Speaking Hall of Fame, and is one of only 35 speakers worldwide who have earned their Global Speaking Fellow (meaning she truly has an international business), and been awarded the Spirit of CAPS (Canadian Association of Professional Speakers) award. She was the first speaker in the entire world to earn all four awards. Her peers consider Rhonda a leader in the speaking industry! Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org