New Property Manager Training 101

Duration 60 Mins
Level Intermediate
Webinar ID IQW21H0803

The goal is to minimize negative experiences and have systems in place (i.e., work order follow-up) to reach out and identify those issues so that remarkable recoveries can occur. If the apartment is not in top condition, the resident will be disappointed on day one and management will be in recovery mode for the rest of their stay. We will cover such topics as:

  • Applications
  • Screening
  • Resident retention
  • Maintenance Issues
  • Safety
  • Marketing
  • Basic sales  techniques
  • How to handle objections
  • Signs of a bad tenant
  • Crime
  • Occupancy
  • Property tour

Overview of the webinar

By understanding the very basics and getting some real-world examples of various situations, you will have at least a minimal understanding of what is involved in being a successful property manager.

The speaker has many years of experience in training new managers and knows what they need to be effective. There will be a question and answer session as well. This is a “real world” course with many examples.

Who should attend?

  • Property Managers
  • Property Owners
  • Public Housing Authority Staff
  • Maintenance Staff

Why should you attend?

Here's a desk, there's a phone, and here are the master keys and now you are a property manager. This is, unfortunately, the case with many companies. In fact, a manager wears many hats: An Accountant, A Problem Solver, A Social Worker,A Referee, A Maintenance Expert, A Mindreader, A bill collector, and a salesperson.

How can yon you be all of these things without adequate training? In a perfect world, one would have many hours of training but in our faced-paced world, this short seminar should get you started.

We will cover the very basics of property management for a new manager and it could even be a good refresher for an existing manager.

Faculty - Mr.Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years.He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.
Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds. 
Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a program that is one of the first of its kind in the nation. It involves being an Ombudsman for fair housing issues. In this role he takes calls from anyone who may have a fair housing or landlord tenant question. He attempts to resolve the issue before it has to go to HUD. This has been a successful program and he takes over 900 calls a year.
For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs. He is a certified trainer for a national company which specializes in HUD and Tax Credit education.
He holds numerous professional property management designations.Paul has served on numerous boards and commissions that deal with real estate, property management and fair housing issues and is in demand as a speaker in the affordable housing industry.


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