Understanding the Unique Roles of the RN and Social Worker Case Manager in the Acute Care Setting

Schedule Wednesday, June 16, 2021 || 10:00 AM PDT | 01:00 PM EDT
Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW21F0648

  • Standards of practice for case management
  • Contemporary case management roles in the acute care setting
  • Patient flow
  • Utilization and resource management
  • Denial management
  • Variance tracking
  • Discharge planning
  • Quality management
  • Psychosocial assessment and interventions
  • Social work expertise
  • Social work integration
  • Community case management
  • Decision support
  • Clinical information systems
  • Risk assessment
  • The FAST Approach to Community Case Management

Overview of the webinar

The role of the social worker in the acute care and community-based settings is a unique role that should not be confused with that of the RN case manager. This program will review the best practice roles and functions of the social worker and the RN case manager in order to differentiate the similarities and differences between the two roles. Included will be a review of the standards of practice for case management as well as the unique elements of the social worker’s role in psychosocial assessment, planning, and intervention both in the hospital as well as in the community.Referral criteria for referral of a patient to the social worker (high-risk screen) will be discussed. Strategies for integration of the roles of the social worker and the RN case manager will provide a framework for ensuring that the two positions are different yet complementary. The role of the social worker in community-based case management programs will also be reviewed as well as how to identify the best ways to optimize the roles in the community where there are large numbers of patients that may require case management services.

Who should attend?

  • RN Case Manager
  • Social Worker
  • Case Management Director and Manager
  • Discharge Planning Director and Manager
  • Physician Advisor
  • Vice President of Case Management
  • Patient Care Services Professional
  • Quality Director and Manager
  • Social Worker and Social Service Director
  • Utilization Management Director and Manager

Why should you attend?

RN case managers and social workers have always had to work closely together in order to achieve positive outcomes for their patients.  However, the roles have sometimes become unclear as to which professional performs which elements of the case management roles and functions. This webinar will review the differences and similarities between the roles of the social worker and the nurse case manager in both acute care and community-based settings. It will explore how best practice models help to clearly differentiate the complementary skill sets of both disciplines.  The program will also explore how social workers can optimize their time by working at the “top of their license” in case managing the most psychosocially complex patients and families. 

Whether you are an RN case manager or a social worker you will want to participate in this webinar in order to gain the skills necessary to improve your case management team’s workflow and outcomes in order to meet the needs of an ever increasingly complex patient population!

Faculty - Dr.Toni G. Cesta

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.

The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management.

Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management journal in which she shares insights and information on current issues and trends in case management.

Prior to her current work as a case management consultant, Dr. Cesta was Senior Vice President – Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. She was responsible for case management, social work, discharge planning, utilization management, denial management, bed management, the patient navigator program, the clinical documentation improvement program and systems process improvement.  Prior to her position as Senior Vice President at Lutheran Medical Center, Dr. Cesta has held positions as Corporate Vice President for Patient Flow Optimization at the North Shore – Long Island Jewish Health System and Director of Case Management, Saint Vincents Catholic Medical Centers of New York, in New York City and also designed and implemented a Master’s of Nursing in Case Management  Program and Post-Master’s Certificate Program in Case Management at Pace University in Pleasantville, New York.  Dr. Cesta completed seven years as a Commissioner for the Commission for Case Manager Certification.

Dr. Cesta has presented topics on case management at national and international conferences and workshops.  Her books include “Nursing Case Management: From Essentials to Advanced Practice Applications”, “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment”, “The Case Manager’s Survival Guide: Winning Strategies for Clinical Practice”, “Survival Strategies for Nurses in Managed Care” and “Core Skills for Hospital Case Managers”.




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