Complying with the Fair Debt Collection Practices Act

On-Demand Schedule Thu, September 24, 2020 - Thu, October 01, 2020
Duration 90 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW20C0356

  • Starter Question: where does sound collection practice begin
  • What are the best receivables management techniques
  • Learn how to build a solid system of credit and collections, what it should include, and who should be involved
  • Gain a clear understanding of the importance of keeping all  customer contact points involved until the debt is collected
  • Learn to more effectively communicate with your customers, management, sales, and your collection agency
  • Identify best practices for evaluating and extending credit
  • Know when to involve a collection agency
  • Know when to consider using the courts
  • Identify key policies and procedures you should have to cover these issues


Overview of the webinar

Dealing with deadbeats and slow payers takes a specialized set of skills based primarily on your understanding of the rules surrounding the collection process and an ability to think and speak on your feet.  Most people would rather cut wood, stack hay on a hot day, finish flatwork concrete, or any number of back breaking, dirty jobs than deal with collection actions. We can help make this necessary and important job interesting and rewarding.  

Who should attend?

  • Compliance Officers
  • Compliance Managers
  • Credit Managers
  • Collections Managers and Staff
  • CFOs
  • Controllers
  • Accounting Managers
  • Accounts Receivable Managers
  • Auditors
  • Risk Managers 

Why should you attend?

Join us and learn not only how to apply the rules of the FDCPA but how to quickly and effectively engage the debtor and a meaningful discussion and move them into a commitment to settle their debt, all without developing ulcers.

Faculty - Mr. Miles Hutchinson

Miles Hutchinson is a CGMA and experienced businessman. He has been an auditor with PriceWaterhouseCoopers and the Chief Financial Officer of a $1 billion real estate development company. Miles is a highly sought after professional speaker and consultant who has presented over 1000 seminars and training sessions on a myriad of business and financial topics, such as financial analysis and modeling, accounting matters, strategic planning, and compliance with the Sarbanes-Oxley Act. His clients include Abbott Labs, Citicorp, the FBI, GE, Pfizer and the US Marine Corps.

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