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The Psychology of Perception: The Primacy of Appearance and Decorum
- Choose colours specific to your personal characteristics
- Accessorize to add interest without being distracting
- Present your best facial image – hair, makeup, eyewear, etc.
- Create great looks for your colour and silhouette
- Update your image with valuable insights into age, position and budget
- Choose well from the fall 2019 trends: what to buy, what not to buy, etc.
- Office Diplomacy/Business manners, discretion, sensitivity to others
- Appropriate conduct/behaviours in the office and when meeting customers
- Telephone manners; establish rapport with your telephone audience
- Toasting: host and guest duties. How, When and Why
- Professional Networking Skills; Working a room
- Approaching and Leaving Groups
- Successfully perform various types of introductions
- Use communication strategies to start and continue conversations
- Small talk topics to discuss and avoid
- Business card etiquette
- Effectively use kinesics and proxemics to make clients/colleagues comfortable
- Following up after a networking event to continue building relationships
Overview of the webinar
Make every shopping excursion a consumer victory. Don’t spend money on clothes you don’t look good in and won’t wear. Save time, energy, and money in knowing what suits you. Our Image is ever-evolving; fashion trends change and evolve over time. What we wore in business in the past is not necessarily the right choice for us today.
As professionals, we have a responsibility to ensure that our image contributes to achieving a professional status that announces professional credibility. The way you dress and present yourself has a pronounced effect on the image of trustworthiness and integrity that you project. Knowing how to tailor all the details of dress and image to your personal characteristics can be challenging.
In today’s professional environment our demenour is on display for all to see. Be sure to operate with everyone in a manner that promotes your sense of decorum, comfort and confidence. Put others at ease by demonstrating excellent manners. Network for results! This program allows participants to take the pressure off themselves to focus on what matters: the client, the opportunity and even having a good time.
Who should attend?
- Client Facing Professionals
- Sales professionals
- Wealth Advisors, Private Bankers, Wholesalers, i.e. Business Development Managers
- New Hires especially Millennials and younger
- University MBA and Legal Students
- HR Professionals
- People Managers
- Leaders
- Directors
- Managers & Supervisors
Why should you attend?
This webinar is designed to create awareness of the social expectations and protocols of professional interactions while also providing participants with the comfort and confidence to perform well during these events.
Faculty - Ms.Lynne Mackay
Lynne Mackay specializes in the delivery of individual consultations, keynotes, workshops and conferences that enhance a company's human resource credibility. These include personal image, performance communications, networking, and business etiquette/professional behaviour programs. Lynne has travelled extensively in her 30 years of working with many Fortune 500 companies across North America. She has a 34-year background in personal appearance and image development and has counselled top executives in many well-known corporations. Her in-house seminars are dynamic and effective, providing valuable practical insights that can be applied by all who attend.