Assertive Communication: Be Assertive, Not Aggressive, and Get Results!

On-Demand Schedule Sun, April 21, 2024 - Sun, April 28, 2024
Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW23C0339

The areas in this webinar cover:

Understanding Assertiveness – What is it? How do you become more assertive? The discussion includes:

  • Defining assertiveness
  • Differentiating between assertiveness, passivity, and aggressive response styles
  • Choosing assertiveness techniques in confrontational conversations
  • Differentiate assertive, passive, and aggressive communication skills

Gaining Personal Power Through Assertiveness

  • Make requests of others without fear and trepidation
  • Say “no” when appropriate
  • Negotiate diplomatically
  • Exert influence on others without being coercive or manipulative
  • Cope with criticism, anger, and guilt

Assertiveness and Workplace Conflict

  • Handle conflict with strength and decisiveness
  • Learn the stages of conflict and de-escalation techniques
  • Set up a process for documenting objective, and factual information versus subjective statements
  • Learn how to monitor emotional states
  • Enter confrontations with an open mind and willingness to see different viewpoints

Overview of the webinar

If you are a success-minded individual, assertiveness is a must-have skill. Every workplace has extroverted and introverted personalities. Assertiveness gives you the skills to deal with both types in a confident, calm self-assured manner.

If you lack assertiveness, extroverted, dominant individuals may make you their doormat. Have you experienced this? Avoid it by learning assertiveness skills.

Conflict is also inherent to working together. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where we should go for lunch and what hotel we want to book for the holiday party. When you express your preferences assertively, people listen.

Assertiveness skills also help you resolve the conflict between team members. If you, as a manager fail to resolve conflicts, bad attitudes fester and a toxic environment is created. Morale slips in the organization and the best workers end up leaving for greener pastures on the other side of the fence.

As we progress through this webinar, you’ll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to interface with and lead a variety of people. The only thing I can’t do for you on this topic is practice with you, for assertive language and thought processes take practice. So plan to find a buddy and work on the skills during lunch. You’ll be amazed at the results.

Who should attend?

  • Chief Executive Officers
  • Top-Level Managers 
  • CEO’s 
  • CMO’s 
  • CTO’s 
  • COO’s 
  • CFO’s 
  • Presidents 
  • Vice Presidents 
  • Directors 
  • Team Leads 
  • Marketing Managers 
  • IT Directors 
  • Managers at all levels
  • Office Managers 
  • Facilities Managers 
  • Administrators 

Why should you attend?

The proper amount of assertiveness can earn you respect, decrease confrontation, and increase the effectiveness of delegation. The definition of assertiveness is communicating your needs, wants, and opinions to others in a direct and tactful way than listening to and being receptive to their needs and opinions. Being assertive is not being confrontational or aggressive.

In this webinar, you will gain a better understanding of how assertiveness helps managers improve one-on-one conversations, obtain better meeting results, and move the team toward increased results. Implement what is taught and move up the leadership ladder of success.  

The benefits include standing up for yourself, and replacing uncertainty and apprehension with belief in your abilities as you create an authentic and authoritative presence when interacting with your employees and coworkers.

The information is systematized in logical and natural steps that give you real help--not just theoretical rhetoric.

Sign up today and overcome self-doubt with confidence. You will become a charismatic leader.  

Faculty - Ms.Karla Brandau

Karla Brandau is a leading authority on time management and Microsoft Outlook. For over twenty years she has taught her innovative productivity methods in top corporations such as Motorola, Coca-Cola Enterprises, Panasonic, and BYD America. Over 85% of the organizations who hire her, invite her back for repeat engagements.

She has written 101 Time Management Tips for Busy Professionals and produced visual “How To” guides for Microsoft Outlook 2010, 2013, and 2016.  She has a degree in education and is a Certified Speaking Professional, an earned designation given by the National Speakers Association.


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