Conducting a Successful Tenant Interview

Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW19L1208

  • Keys To Successful Interviews
  • Tools For Data Collection And Communication
  • Interview Methodology (C.A.V.E.)
  • The Four Phases Of An Interview
  • Guidelines For Interviewing
  • Conducting The Interview
  • Common Mistakes In Interviewing
  • Questions As Interview Tools
  • Interviewing Persons With Disabilities
  • Interviewing Zero Income Families

We will cover all of various techniques and also most importantly what questions can be asked and what questions cannot be asked.

Overview of the webinar

The essence of the responsibility of every property manager, agent and owner of a HUD assisted housing development is to ensure that eligible families lease the correct units and pay the correct amount of rent.

The most important contributions to the correct determination of eligibility, rent and subsidy are:

  • Correct information provided by the family
  • Effective owner verification and interpretation of the information provided
  • Correct application of HUD regulations and policies by the owner

Who should attend?

  • Property managers
  • Property Owners
  • Housing Authority Staff
  • Developers
  • Realtors
  • Top Management
  • Housing Authority Staff
  • Compliance Staff
  • Maintenance Supervisors
  • Community Development employees

Why should you attend?

The tenant interview is the starting place for all things having to do with residency at any multi-family property. There are many techniques to an effective and complete interview and this course will explore them. A good interview gives all of the correct information in order to lease a property. By doing it right the first time it eliminates call backs and shortens the time to approval of an application.

Faculty - Mr.Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years.He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.
Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds. 
Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a program that is one of the first of its kind in the nation. It involves being an Ombudsman for fair housing issues. In this role he takes calls from anyone who may have a fair housing or landlord tenant question. He attempts to resolve the issue before it has to go to HUD. This has been a successful program and he takes over 900 calls a year.
For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs. He is a certified trainer for a national company which specializes in HUD and Tax Credit education.
He holds numerous professional property management designations.Paul has served on numerous boards and commissions that deal with real estate, property management and fair housing issues and is in demand as a speaker in the affordable housing industry.

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