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Assertive Training for Executives, Managers, and Supervisors - HRCI & SHRM Accredited
- What is assertiveness?
- What is the difference between assertiveness and aggressiveness?
- Assertiveness versus passiveness
- Understanding yourself and others
- How to manage assertively and with authority with poise, respect, and confidence
- How to handle conflicts and problems effectively, with poise and confidence
- How to gain support and dependability from your team
- How to speak up assertively without being pushy
- How to professionally deal with employees or others who question your authority
- How to get employees to come to you with solutions instead of problems
- How to deal with chronic troublemakers on the job
- How to use assertive skills to interact more effectively with people throughout your organization
Overview of the webinar
This training program will differentiate between assertiveness and aggressiveness and assertiveness versus passive behavior. Further, it will guide attendees on how to manage assertively and handle conflicts and problems with poise and confidence, gaining the support and dependability of your team in the process.
Why should you attend?
Do you have a hard time saying “no” to your staff? Many people in today’s society fear conflict and criticism. Let’s face it: it can be very difficult to assert yourself when dealing with staff that you are friendly with or with whom you have worked with for a long time. Often times, when dealing with conflicts or problems, it is easier to procrastinate or try to sweep things under the rug than to lose face and cause irritation of others. However, it can be crucial to deal with conflict and problems head on.
This webinar will discourse why, as a leader, one of the most important skills to master for your success in leading people effectively (as well as earning cooperation of individuals around you) is the ability to deal with all types of people and situations in a confident, poised, self-assured manner. The program will teach attendees skills to command attention, be respected by others, and to lead your team effectively.
Faculty - Ms.Vanessa G. Nelson
Vanessa G. Nelson, SPHR, CLRL is founder and president of award-winning Expert Human Resources (EHR), which she founded in 2009, to help companies maintain compliance, avoid litigation, maximize human capital, and reduce costs. She has over 29 years of business management experience at 2 major corporations in Michigan. She has helped companies reduce costs as well as save hundreds of thousands of dollars.
Ms Nelson received her Master of Science in Administration/Human Resources Management degree from Central Michigan University and a Bachelor’s in Business Management from Northwood University. She holds the Certified Senior Professional in Human Resources (SPHR) credential from the Human Resources Certification Institute, and Certified Labor Relations Leader (CLRL) from Michigan State University.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.