Fishbone Diagram (FBD) is one of the seven Quality Control Tools which is used to analyze a problem by identifying possible root causes. It is called a “Fishbone” because the finished diagram looks like the skeleton of a fish. The FBD is also called a Cause-and-Effect Diagram or Ishikawa diagram. During the 1960’s the tool was created by Dr. Kaoru Ishikawa, a pioneer in quality management.
Many factors and interactions are sources of failed parts, products or processes. The Fishbone diagramming process will assist teams in “drilling down” to causal areas. This webinar will also present topic on analysis of root causes and how to repair root causes of failures.