Supervising a Human Error Free Environment: You Can Do a Lot More Than You Think

On-Demand Schedule Fri, January 22, 2021 - Fri, January 29, 2021
Duration 90 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW19E0528

  • Human error phenomena: Background
  • What is human error
  • Human error prevention/reduction: Importance
  • Supervision and human error
  • Facts about human error caused by supervisors and how to avoid it
  • When is operator error the root cause
  • How is human error controlled by supervision
  • Common mistakes: Memory failures, overconfidence, visual detection, and vigilance effectiveness and how supervision can help improve these
  • Types of errors
  • Human error rates and measurement
  • Trending and tracking
  • Prediction
  • CAPA effectiveness

Overview of the webinar

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, supervision, and workplace environment, many variables that affect human behavior can be manipulated to reduce the likelihood of these occurrences. To work with these challenges, it is important to understand human behavior and the psychology of error as well as understand exactly where the systems weaknesses are, so they can be improved and/or fixed.

Join this session, where expert speaker Ginette Collazo, Ph.D., will discuss the practical approaches for supervision on the floor, strategies to get your group in sync and approach issues in GMP related environments by using a specific methodology to correct, prevent and avoid re-occurrence of these issues. Ginette will discuss why supervision is important in reducing and preventing human error. The session will discuss supervision approaches, near root causes and root causes for supervision related errors, and will address the 5 main elements of assuring an error free environment

Who should attend?

  • Supervisors, Managers and Directors
  • Operations
  • Manufacturing
  • Plant Engineering
  • QA/QC Staff
  • Process Excellence/Improvement Professionals
  • Industrial/Process Engineers
  • Compliance Officers
  • Regulatory/Legislative Affairs Professionals
  • General/Corporate Counsel

Why should you attend?

This session will help you understand:

  • Human error: Factors and causes
  • The importance of supervision in creating a reliable group for both regulatory and business compliance
  • Issues related to supervision and how to avoid traps that will allow errors to occur
  • Root causes and corrective and preventive action (CAPA) associated with supervision
  • How to measure human error rates at your department and keep track of metrics
  • What you can do to support human reliability at the site

Faculty - Dr.Ginette Collazo

Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association. FDAnews has called her a “veteran of helping drug, biologic and device firms reduce manufacturing errors,” and the Caribbean Business describes her as “ the missing link in modern business.” Today her Error Reduction System has been implemented in all types of industries worldwide.

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