Understanding Conflict Through Behavioral Communication

Duration 60 Mins
Level Intermediate
Webinar ID IQW19A0125

  • Keep open communication in a two-way conversation and encourage questions with open communication flow
  • Consider the communication strengths and opportunities of all parties involved, and communicate in the manner that is best accepted by those involved in the communication
  • Identify key words that may throw off your course of communication because they affect you emotionally and how to continue to listen even when you want to push back
  • Communicate with positive intent and facts
  • Be open to feedback and flex your communication consistently

Overview of the webinar

Having better outcomes in your communication, and understanding what leads to conflict is in your control to own. This course offers learners the ability to understand how others perceive their communication style and how to “flex” their communication to work towards better outcomes with those they interact with. We so often say things like “If this person would just change this, then I would get along better with them.” The reality is that person most likely won’t change but you have the ability to change to create better outcomes with each person you interact with, both personally and professionally. This course will identify the different communication styles that come naturally as strengths and build upon the communication styles that aren’t as strong but you have the ability to build up.

Who should attend?

  • Chief Human Resources Officers (CHRO)
  • HR Vice Presidents
  • HR Directors
  • Organizational leaders
  • Hiring Managers
  • HR Specialists
  • HR Generalists
  • Learning & Development Professionals
  • Organizational Development Professionals
  • Organizational Excellence Professionals
  • Talent Development Professionals
  • Executives

Why should you attend?

Understanding Conflict Through Behavioral Communication offers learners tools to apply right away to embrace a different approach to communication with others. The tools allow for creation of awareness through use of the DISC behavioral communication styles that can be used to build a strong development action plan to apply and create positive outcomes in situations where conflict may naturally arise. 

Faculty - Mr. Jared Narlock

Jared Narlock was most recently a Vice President of Talent Development and is a professional trainer and consultant specializing in management, leadership, communication, engagement and team development; as well as services related to Everything DiSC, other talent development tools and learning management systems.

Jared has more than 15 years of experience in adult, corporate and continuing education. His background encompasses all aspects of training, including design, development, and delivery of various types of programs, including management, leadership, communication, team building, and all items related to Organizational Development. He is an ICF certified coach, former TEDx speaker and among other certifications, he is Everything DiSC certified. He is a veteran of the United States Air Force and volunteers training services to the community and non-profit organizations he partners with.

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