This webinar has been designed by one of the foremost experts in toxic personalities and everyday civility-Dr. Mitchell Kusy. Translating his research into evidence-based practices, Dr. Kusy will provide four distinct and concrete ways to create organizations of everyday civility:

• Integrating values into performance management in innovative, concrete, and strategic ways-so that no one gets away with uncivil behavior
• Designing no-cost recruiting methods, which provides successful screens to reduce the probability of hiring a toxic person in the first place
• Engaging a standardized team assessment instrument to evaluate how team members may either increase or decrease everyday civility
• Identifying how to give effective feedback to toxic individuals-feedback that improves that behavior changes will result.

This webinar further helps leaders separate performance problems from toxic behavior problems. They are different and needed to be treated differently. Giving feedback to a toxic person is one of the most painful forms of feedback. Why? For three reasons. 

First, toxic people are often clueless about the impact of their actions on others. Second, leaders stumble over how to give feedback because it's not as cut and dry as performance problems. Third, leaders often don't understand the subtle differences in giving feedback to a toxic peer, a toxic direct report, and a toxic boss. 

This webinar shares all three perspectives such that leaders will be well-poised to provide feedback in the most successful light-all formed from extensive research and evidence-based practices of Dr. Kusy and others. 

Dr. Kusy, with colleague Dr. Elizabeth Holloway, conducted their landmark 3-year national study of over 400 individuals on what makes toxic people tick, how to successfully handle their disruptive behaviors, and how to design cultures of everyday civility.Dr. Kusy recommends that leaders first determine the financial cost of uncivil cultures through his heavily researched Toxic Cost Worksheet.

This will help leaders drive "stake in the ground" that these behaviors not only erode personal well-being and team performance, but also the bottom line. How much of the bottom line? Through this Toxic Cost Worksheet, it will be up to 6% of total compensation costs throughout your entire organization!

Once leaders understand the significant financial impact of toxic individuals, they will be well on their way to understanding how to create cultures of everyday civility that improves personal well-being, team performance, and the bottom line.