Establishing Appropriate Quality Metrics and Key Performance Indicators (KPIs)

Schedule Monday, April 22, 2019 || 10:00 AM PST | 01:00 PM EST
Duration 90 Mins
Level Basic & Intermediate
Webinar ID IQW19C0315

Part 1 – Establishing Appropriate Quality Metrics

  • Understand why metrics are important to both individuals and management 
  • Understand the difference between Key Performance Indicators (KPIs) and metrics
  • Review common Quality metrics and the associated mathematical equations
  • Discuss the use of dashboards
  • Discuss common errors associated with establishing metrics

Part 2 – Driving Quality Culture through appropriate Quality Metrics

  • Understand that what gets measured will directly impact employee behaviors
  • Discuss how to ensure Quality metrics will result in the behaviors you want
  • Discuss how to utilize Quality metrics to improve both individual and company performance

Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics

  • Review the contents of the FDA guidance on Quality Metrics

 

Overview of the webinar

This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. Metrics for numerous departmental functional areas will be discussed; including the associated mathematical equations. Additional, dashboards will be reviewed to give several options for how to display metric tracking to the organization and senior management. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.

Who should attend?

  • Engineering/Technical Operations
  • Operations
  • Quality Assurance
  • Quality Control
  • Validation 

Why should you attend?

Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, they have the ability to change behavior, drive quality culture and improve both individual and company performance. This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. Attendees will have a complete understanding on how to calculate performance metrics; as well as, how to visually display those results to ensure those results are driving performance.

Faculty - Ms. Kelly Thomas

Ms. Thomas has over two decades of cGMP hands-on industry experience in both pharmaceutical and medical device manufacturing operations. Her experience covers all Quality Systems; as well as, all areas of validation; including, process/product validation, facilities validation,  21 CFR Part 11, test method validation, equipment/automated processes and cleaning validation.

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