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Management Mindset: Cultivating a Culture of Internal Customer Service
This session is designed for managers, organizational development, and HR professionals concerned with cultivating a true service culture in their organizations.
- Who are your customers, really?
- Understanding the importance of internal customers
- Relationship between internal and external customer service
- Why internal customer service matters
- Effective managerial communication for internal customer service
- Tips for strengthening internal customer service
- How to conduct an internal customer service checkup
Overview of the webinar
Has your organization done an internal customer service check-up lately? Do your company's managers and employees treat each other the way you know that paying customers should be treated? Attend this informative session to learn how to create a culture of internal customer service throughout your organization.
Who should attend?
- Managers
- Supervisors
- Team leaders
- Leaders at all levels
- HR professionals
- Organizational development professionals
- Communication professionals
- Customer service leaders
Why should you attend?
Customer service success starts from the inside. A company must exhibit exceptional internal customer service in order to truly provide exceptional service to their external customers, as well as to retain talented employees. Learn what you can do to develop a customer service orientation within your organization can give you a competitive edge in today’s business environment.
Faculty - Ms.Mary G White
Mary Gormandy White is the Managing Director, and she provides management, leadership, employee, team, and HR training. Mary holds graduate and undergraduate degrees in Communication and her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), and Everything DiSC® Certified Trainer/Accredited Workplace Facilitator.
Mary’s professional background includes extensive experience in management, HR, higher education, and writing/editing. She teaches online PHR, SPHR, aPHR, and SHRM certification prep courses and is a frequent keynote speaker at conferences and association meetings nationwide. She also provides content writing and test item development services and teaches Communication Studies at a community college.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.5] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.