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Managing Multicultural Teams for Peak Performance
1.You’ve Just Started Managing a Team and Now What?
- Pre-Planning the Approach
- What Do You Say? What Do You Hear? How Do You Respond
- What Are The Top 3 Priorities
- Success Against The Top 3; Next Steps
- Managing Results, Raising the Bar
2.Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships
- Products, Service and Relationships: How Do You Distinguish Yourself, Your Team and Your Organization
- Developing A Cogent Market Analysis for Your Enterprise and Your Customers
- Approaching Customers and Prospective Customers
- Communicating Effectively to Grow the Enterprise
- Using Referrals and Testimonials to Perfection
3.Ridding Yourself Of That ‘One Little Troublemaker’ Legally and Ethically – In 5 Easy Steps
- Who Is The Problem? What Approaches Have We Tried? What Worked and What Didn’t
- Privately Inviting the ‘Troublemaker’ Into a Collaborative, Problem-Solving Conversation, Using RSI to Solve
- Performance Problems (Relate, Strategize, Implement), Using Action Plans
- Progress Against Action Plan from Troublemaker and Troubled Team
- Reviewing One Month’s Performance, Clarifying and Confirming Salvagability, Warnings
- Still With Us or Gone? Progress Against Action Plans, Cut or Contributing
4.Your Team is Clashing With Another Team – Getting Everyone on the Same Page
- Writing Down Your “Clash Assessment”
- Meeting With Your Team to Clarify Current State State and Desired State
- Meeting With Other Team’s Manager to Clarify Same
- Facilitating Two Teams Meeting or Two Managers Meeting to Craft Working Action Plans
- What’s Improved? Building On Success…What Hasn’t? Taking Corrective Action
- Charting Progress, Reviewing Working Relationships’ Progress Against Plan
5.Managing a Remote or “Virtual Team” – How to Manage People Effectively in Multiple Locations
- Planning that All-Important, Face-to-Face Meeting With Your Entire Team
- Conducting a Highly-Effective Kick-Off Meeting
- Getting Each of Your “Location Teams” Up to Speed:
- How Are We Proceeding Effectively Against Plan? Checking In
- How Are We Doing Against Plan?Engaging Each of Your Teams in Effective Performance Planning
Overview of the webinar
Get your team’s act together … you can enjoy our Webinar as a group!
No matter how long you’ve been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team – in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing.In keeping with the book published by McGraw Hill, what key steps do you want to take TODAY to address your effectiveness with:
- Managing a team
- Customer service
- Communication
- Facilitating change
- Removing troublemakers
- Managing your boss
- Clashes between two teams
- Managing performance
- Budgeting
- Taking a team from any of three stages to peak performance
- Managing a remote team or teams effectively
Who should attend?
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Why should you attend?
By attending, you will understand how to even more effectively:
- Organize your team into one strong, cohesive, high-functioning unit
- Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles
- Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types
- Improve your team's morale and motivation-and watch productivity soar
Faculty - Mr.Chris DeVany
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives. Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.