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Managing Difficult People and Dealing with Conflict
- People working together – or far away
- Multiple Reasons for misunderstanding
- Decide on appropriate interventions
- Dealing with Difficult people and solutions
- From misunderstanding to misbehavior
- Conflict in the workplace: Causes and Cures
- Be as benign as possible
- ADR- Arbitration, Conciliation, Mediation
Overview of the webinar
- You will explore different types of personalities, styles of thinking, and forms of interaction.
- You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
- You will learn to identify types of conflict resolution and when it is best to use each type.
- You will recognize when it is necessary to refer the dispute to professionals.
Who should attend?
- HR professionals
- Talent development professionals
- Managers
- Leaders
- Executives
- Business owners
- Supervisors
- Managers
- C-level executives
Why should you attend?
Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.In addition to these differences, we have personality and character differences – some of which can be quite toxic.This course is designed to help you recognize and deal with many different types of people.From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.In addition, the course introduces you to more formal dispute resolution.This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.
Faculty - Ms.ArLyne Diamond, Ph.D.
Dr. ArLyne Diamond transforms individuals, groups, and organizations. She has a broad experience including business, education, psychology, marketing, management, economics, and law to enable her to hold a multi-faceted view to quickly cleave to the essence of a problem, and offer her clients creative and practical solutions. ArLyne has been described as warm and friendly with an articulate and comfortable presentation style. She works at every level from Board of Directors and upper management to support staff - professional practices, businesses, non-profits, associations, government agencies, as well as professional and career development for individuals. A prolific writer, she has published hundreds of articles and four books. She also publishes a monthly newsletter, is a guest writer for magazines and newspapers, and has hosted several online courses through illumeo Academy.