Assertive or Aggressive? Assertiveness Skills for Executives, Managers, Supervisors and HR Professionals
- What exactly is assertive? How much is enough and how much is too much? Where is the line and what is is the difference
- Managing emotional pressure - how to handle your cool at work when everyone else is losing theirs
- Dealing with people who "push your buttons"
- Tips for speaking in groups or in public to assure a confident impression
- Informational inquiry vs adversarial battle
- Strong communication skills: Active listening and assertive speaking
- Overcoming fear of negotiation
- Staying off the people and staying on the problem
- Aiming for a win/win outcome without giving up too much
- Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations and thorny situations
Overview of the webinar
This training session teaches how to communicate more assertively and effectively. During the webinar, you will learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups.
Who should attend?
- Business Owners
- CEOs
- CFOs
- COOs
- VPs
- Directors
- Managers
- HR Generalists
- HR
- Branch Managers
- Store Managers
- Supervisors
- Project managers
- Team leaders
Why should you attend?
- Do you dread asking for what you want in negotiations
- Do you often replay your workday, wondering if you said or did the right thing
- Do you agonize about determining if you are seen as assertive, and what is seen as aggressive
- Do you feel underappreciated, discouraged, powerless, most days at work
- Do you feel annoyed that no one ever seems to take you seriously? Or worse, takes advantage of you
- Do you feel that when you do try to stand up for yourself that you go overboard
- Do you wait until you are totally fed up and then have a melt down
If you have trouble in the workplace with speaking and asserting yourself with self-confidence and professionalism, attend this webinar to learn how to value, celebrate and maximize your communication style to be as successful as you deserve to be in any workplace. You will learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups. You will also learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. Best of all, go home at the end of the day knowing you handled your day appropriately, confidently and competently and enjoy your time off without spoiling that time ruminating over the day's details and interactions.
Faculty - Ms.Teri Morning
Teri Morning, MBA, MS, specializes in solving company “people problems.” Teri is the founder and President of Hindsight Human Resources. Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies. Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses. In addition to a MBA, Teri has a Master degree in Human Resource Development with a specialization in Conflict Management. Teri was certified by the State of Indiana in mediation skills. Teri is currently certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
