Listening Actively and Effectively
Management today must learn to deal effectively with people from a diverse background, including those whose experiences have left them 'overly-sensitive' to criticism. Being careful not to scare these people, while at the same time knowing the necessity to offer needed constructive criticism, is difficult. During this topic we offer suggestions for how managers can find the balance and communicate effectively with people who are reacting personally. This information is appropriate for all levels of leadership and management in an organization of any size.
Learn how to effectively communicate with colleagues who take criticism personally. In this webinar, you will learn about ways to read emotional cues and signals and how to demonstrate empathy and transform problems. This webinar also discusses how to anticipate and handle responses to change.
Dr. ArLyne Diamond transforms individuals, groups, and organizations. She has a broad experience including business, education, psychology, marketing, management, economics, and law to enable her to hold a multi-faceted view to quickly cleave to the essence of a problem, and offer her clients creative and practical solutions. ArLyne has been described as warm and friendly with an articulate and comfortable presentation style. She works at every level from Board of Directors and upper management to support staff - professional practices, businesses, non-profits, associations, government agencies, as well as professional and career development for individuals. A prolific writer, she has published hundreds of articles and four books. She also publishes a monthly newsletter, is a guest writer for magazines and newspapers, and has hosted several online courses through illumeo Academy.