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Validity : 18th Apr'24 to 28th Apr'24
Customer service, frontline and operations staff struggle each day with the question - "What does my account holder want me to do…Stop this payment, return it, they revoked it, -- what are my next steps?" This training program will help find answers to these struggles. These are still the number one issues in the exception processing of ACH transactions on a daily basis.Obejective of the Presentation-
Do you often wonder when to use a Stop Pay form and when to use a Written Statement of Unauthorized Debit (WSUD)? This is YOUR session! The trainer will provide scenario examples of your account holder saying they want you to stop a payment, or they revoked it - why is their account being debited or they never authorized a payment that is already posted to their account. The NACHA Operating Rules have specifics for you to follow to be sure you are in compliance each time you help your account holder with their request(s). Learn what form to use and when and why? What questions and conversations should be taking place between the account holder and the customer service or frontline staff working with them?
Key points illustrated in the program in the form of case studies will assist customer service and front-line staff as well as identify details for operations staff. This 90-minute session will definitely help clear things up on processing unauthorized, authorization revoked and stop payments!