Managing Escalating Pressures
• Develop Answers to Vital Questions on Managing Work Pressures
• Use New Tools to Control Stress, Reduce Backlogs, and Redistribute Work Overloads
• Adopt Visual Maps That Help You Stay Calm under Pressure, While Rebuilding Confidence and Energy
• Collaborate with Coworkers to Invent Shortcuts
• Juggle Multiple Projects without Dropping the Ball
Gain Certainty about Priorities
• Prioritize by Validity, Not by Urgency
• Apply Three New Rules to Prioritize Your Projects
• Make Your Priorities Visible to Requesters
• Rank Your Priorities with the PAR Chart
• Apportion Your Time between Strategic and Tactical Work
• Start Priority Negotiations Early with Requesters
Prevent Collisions among Customers, Internal and External
• Replace Three Outmoded "Rules" of Time Management
• Adopt Two New Rules for Today’s Chaotic Conditions
• Learn Four Strategies to Avoid Calendar Collisions
• Design Tools That:
—Educate Requesters on "Blind Risks" in Their Requests
—Help Requesters Arrive at Your Door Better Prepared
—Create a Selective Daily Action Plan
—Match Assigned Deadlines with Actual Estimates
Manage Traffic While Meeting Needs
• Outline for a One-Page Business Case: Convince Others
• New "To-Do List": Help Everyone Face Reality
• The "Dot Chart": Rechannel Interruptions
• Work Request Validation Card: Help Requesters Make a Case When Seeking Your OK
• Quick Interim Review: Correct Employee Performance Shortfalls before They Escalate
• Smart Subject Lines: Eliminate the Need to Open e-Mails
• "On the Wall" Meetings: Shorten Meeting Time—Upgrade Involvement and Improve Joint Decisions
Communicate Powerfully Despite Pressure
• Employ Assertive Responses No Matter How Manipulated or Provoked You Feel
• Determine the Rare Occasions When Non-Assertive or Aggressive Responses May Be Advisable
• Decline a Request Successfully, Whether from Above, from Peers, or from Customers
• Use a Risk Reduction Card to Encourage Requesters to Assume Their Half of Any Negotiation
• Select Final Commitments and Refine Applications for Tools Introduced Today
See How Your Values and Thinking Styles Drive Decisions
• Learn How Your Values and Thinking Style Drive Your Decisions
• Apply Three Survival Steps to Decisions
• Detect Your Preferred Thinking Patterns
Learn the Decision Guide
• Come to See That Decision Making Is a Learned Skill
• Understand the Decision Guide Format through a Demonstration Case
• Learn the Decision Orbit Format to Generate Options for a Case
Apply the Decision Guide to Your Own Case
• Form a Team to Assemble a Real-Life Case Using the Decision Guide
• Complete the Decision Guide and Orbit, Step by Step
• Demonstrate Your Case for Fellow Attendees; Collaborate on Refining Your Decisions
See Others on Options
• Use Verbal and Visual Tools to Overcome Stakeholder Resistance
• Take Part in Role-Plays to Demonstrate a Choice of Verbal Tools
• Create Risk Clocks, Calendars, or Bar Charts to Educate Others about Risk Escalation
• Learn New Processes to Gain Internal Team Commitment
Fast Focus Analysis
• Try Out Fast Focus Analysis, a Tool for Making Complex Decisions with Multiple Issues and Opposing Stakeholders