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Validity : 22nd Apr'24 to 02nd May'24
Learning to Listen
- Participants will raise awareness about the importance of listening on multiple levels
- Understand the difference between just hearing words and active, focused listening
- Learn to listen to what is not being said by reading body language
- Identify and apply the 3 Dimensions of Listening
- Become aware of and minimize the internal and external barriers to listening
- Enhance your key listening skills:
- Pay attention
- Ask clarifying questions
- Be empathetic
- Avoid judgment
- Review and practice tools to stay focused, capture the message and help the speaker for more efficient listening
- Learn to help your colleagues, employees and managers become better listeners and communicator
Overview of the webinar
This course focuses on helping individuals identify the extent to which they practice effective listening behaviors. Attendees evaluate their current listening strengths and limitations and learn new tools to help them become more active, effective and focused listeners.
Recent research has shown that poor listening habits and skills effect more than 70% of all employees, resulting in misunderstandings, errors, missed opportunities, arguments, stalled projects and damaged relationships.
In today's ever-changing world, there is huge competition for our attention from advertisements, radio, TV, movies, the internet, texts, social media, Slack, books, magazines, newspapers.
Given the fact that we have all these incoming sources of information, we've learned to screen out irrelevant data, but in the process we sometimes also screen out things that SHOULD be important to us and our effectiveness at work and home.
Participants will practice and increase their managerial, customer service, Emotional Intelligence and problem-solving skills as a result of enrolling in this interactive webinar.
Who should attend?
- Sales
- Customer Service
- Managers
- Leaders
- HR
- Health Care Providers
- Account Representatives
- Project Managers
- IT professionals
- Insurance and claims representatives
- Attorneys
- Paralegals
- Risk management and product management professionals
Why should you attend?
Good listening is essential for both employees and managers. It can help to improve communication, build trust, and create a more positive and productive work environment, as well as help attract and retain premium clients.
For employees, good listening can help to:
- Improve communication: When employees feel like they are being listened to, they are more likely to communicate openly and honestly. This can lead to a better understanding of each other's needs and perspectives, which can help to resolve conflict and improve collaboration.
- Build trust: When employees feel like their managers are listening to them, they are more likely to trust and respect them. This can lead to a more positive and supportive work environment, where employees feel comfortable sharing their ideas and feedback.
- Boost morale and productivity: When employees feel like they are being listened to and valued, they are more likely to be motivated and productive. This can lead to improved performance and better results for the organization.
- Client retention and motivation: The first element of good customer service is focused listening to the client’s challenges and being empathetic to their situation
For managers, good listening can help to:
- Make better decisions: When managers listen to their employees, they can gain valuable insights and perspectives that can help them to make better decisions. This can lead to improved outcomes for the team and the organization
- Identify and address problems: By listening to their employees, managers can identify potential problems early on and take steps to address them before they become more serious. This can help to avoid costly mistakes and disruptions
- Build stronger relationships with employees: When managers listen to their employees, they are showing that they care about their thoughts and feelings. This can help to build stronger relationships and create a more positive and supportive work environment
Faculty - Ms.Suzanne Blake, PCC
Suzanne Blake, PCC, is an award-winning International Coach Federation Professional Certified Coach with 26+ years of coaching, training and business consulting experience. With warmth, humour and the latest in coaching and brain science techniques, Suzanne works in partnership with individuals and groups to attain their communication, empowerment, career and leadership goals.
Suzanne Blake is the Founder and President of Blake Coaching and Training. She has helped hundreds of seasoned and emerging leaders expand their capacity, make decisions, use focused strategic thinking, build confidence and self-awareness. Her coaching work has been featured in on The Today Show, NPR, The New York Times, The Boston Globe and numerous other media outlets.
A passionate industry leader, she specializes in coaching executives and managers in leadership development, managing individuals and co-located and virtual teams, communications styles effectiveness, work-life balance, presentation skills, emotional intelligence, time and performance management. Suzanne has comprehensive experience designing and facilitating training and coaching programs, facilitating team buildings, and conducting one-on-one Executive Coaching sessions.
Her clients include: Verizon, Deloitte, LLC, Amica Insurance, BCBS, EMC/Dell, Synthes Switzerland, eClinicalWorks, Nimbly Wise Ed/Tech Coaching and Training, Core Axis and numerous non-profit organizations.
Testimonials
Paridhi Shrivastava - Technology Director: Amazon Healthcare
Suzanne is a one-of-a-kind talent house that everyone wants to work with. It is hard to miss her infectious enthusiasm. She is an epitome and powerhouse of talent, expertise, experience, energy, and positivity.
Suzanne has a tremendous executive presence and is a seasoned and engaging facilitator. She loves to tap into the wisdom in the room or over a call and helps them facilitate their own awareness and learning. I have heard people use the words "spectacular, amazing, very engaging, and fun" to describe Suzanne's facilitation style. She customizes her presentation to the needs of the group and organization and provides spot coaching as well as state of art curriculum and the latest brain science.
Mike Kelly - CEO: OnUP Systems
Each time we connect, I leave our time together feeling better, more energized, more excited by the possibilities, and that's because Suzanne is so generous in every way. She loves ideas, is so passionate for people, has a leadership servant's heart of wisdom and discretion, offers respect to challenge my thinking in pursuit of better together and matches those wonderful attributes with the ability to get work done on time and with excellence. Suzanne is just the best, the absolute best facilitator and coach, and I can't wait to collab with her again - Thank you Suzanne Blake, for who you are, for what you do and for helping me and our mighty company get better at what we do!!
Manosmita Debnath - Senior Manager: Customer Success at Epsilon CXM
It was an absolute pleasure to get trained from Suzanne. She is the most lively and enthusiastic trainer I have ever come across. She was in our office for Team Management and Handling Skill training. Normally, I am a kind of a person who does not like such trainings though, however, Suzanne turned things the other way round.
I felt so positive attending her sessions. She is super fun to have in your circle. I will be glad if I get a chance to attend another live session of yours. It was an absolute pleasure to get trained from Suzanne.
Amber Asaro - Associate Manager of UX Research and Re-Ops at Red Hat
Suzanne brings humor, inspiration, and enthusiasm into the room. I have seen her do this in informal club meetings, formal corporate discussions, trainings, and just in hallway conversation. Suzanne exudes sincere concern for others. She listens to the needs of employees, observes their skill sets, and inevitably encourages them to be a better version of themselves.